The entrance to FirstOntario Concert Hall (formerly Hamilton Place)  is located off of Summers Lane at the corner of Main Street East and Summers Lane.

The entrance to The Studio is located off of Summers Lane beside the Hamilton Convention Centre.

Yes we have ATMS located throughout all of our venues. All of our concession stands accept debit and credit at point of sale.

You can receive assistance by contacting any member of our Event Staff (usher/ticket taker) or visiting us at our guest relations desk at any of our venues.

Children 13 years of age and under MUST be accompanied by a guardian 16 years or older when attending all events.

Camera policies are subject to change for each event and are dictated by the artist/artist management. Please see our policies page for our standard camera policy.

Typically doors open 1 hour prior to each event. Please be sure to check out the event page on our website to ensure you know the correct time.  

You are not allowed to smoke inside any of our buildings, however we provide designated smoking areas at all of our venues. A re-entry system is available for smokers during all events on the Mezzanine level of FirstOntario Concert Hall, and at the Front Doors of The Studio. These locations are subject to change and our friendly staff will be more than happy to give you directions to any of these locations.

Children under the age of two years old, do not require a ticket (unless otherwise stated) but must sit on a guardian’s lap. Please check the show information on ticketmaster and the event page on our website to get specific ticketing details for children.

Please follow this link for any and all Group Sales related questions

Here

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Events and happenings at any one of our Oak View Group(OVG) venues are photographed and videotaped for future promotional use by employees of OVG to be used in print, television, radio, etc. Events are photographed and videotaped to be used by OVG employees in real-time on social media sites, FirstOntarioConcertHall.ca, reports, and other publications. Please note when entering the building you may be photographed or videotaped. 

In partnership with Brick, guests can now rent a charger from one of the following locations at the FirstOntario Centre and FirstOntario Concert Hall to get their mobile devices back up to 100% battery life.

Renting a charger is simple; follow the directions at one of the units.

Brick units can be found at:

FirstOntario Concert Hall 

• Main lobby next to the Guest Services Desk. 

To learn more about Brick chargers, visit their website.